Archive for March, 2009

Public Relations in Everyday Situations IV – Managing Crisis/Issues

Posted on March 26, 2009. Filed under: Uncategorized |

Have you ever had the experience of having your loved ones getting upset with you? How did you handle it?

What seems to be individual experiences can be used for corporate practices and vice-versa.

Here’s some of my suggestions to managing this kind of issues/crisis:

Staying Silent doesn’t help the issue

When you are angry and the other party chooses to ignore or stay silent and not respond to your anger, you don’t recover that easily. Sometimes, you fume at the fact that the other party doesn’t bother.

The same works in corporate situations, when the company is being questioned, and they don’t respond to their publics, the anger doesn’t just go away, it might get escalated.

Do not get defensive, choose the tone and language carefully.

In times when the temper is flaring, every choice of word and tone matters. What you say, creates a chain effect on the angry party.

If you sound defensive, the other party is going to do the same too. To calm the temperaments, you need to be able to communicate your point of view without sounding defensive. Best is to start from common ground and then slowly infuse your messages.

Guide the party through, in a slow and rational way to explain your thoughts.

In the corporate world, when you face an angry crowd, do the same above. The last thing you want to do, is to sound defensive.

Do not brush off the other party, and push to move on, without first acknowledging the concerns and closing the chapter.

Many a times, in the eagerness to move on, we typically brush off the other party. This infuriates the other party who will then think that you are not taking him/her seriously. It’s better to address the issue or communicate how you are going to resolve the issue, then move on.

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Fun In Everything you Do, that’s What’s the new Exe way

Posted on March 9, 2009. Filed under: Management & Leadership, Personal |



Injecting fun in everything you do, especially at work.

Not a new concept, but definitely relevant to today’s working culture. Gone are days where executives wear formal and behave formal at work. Today’s worklife has gotten more and more informal.

I recall one of the conversations that The Hour Glass Executive Director, Micheal Tay had with the media where he told the trends in the luxury watch making industry. He said that executives today are more susceptible to wearing watches that are much less formal for work.

Apart from dressing alone that’s getting more creative and fun, the attitude of today’s executive has to shift too.

Injecting the concept of fun at work, motivates the employees and the result is a more positive, forward looking team that’s ready to achieve.

So, are you ready to do that mindset shift, and have fun at work?

The articles are published in Mypaper on 9 March 2009. Aaron works in the same company as I do. And he has grown a fun-loving reputation at work.

Although he’s not part of the senior management team, he’s made significant contributions to making the workplace more bearable (from the stress) and the office environment more friendly.

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Building your Social Capital

Posted on March 9, 2009. Filed under: Social Media |

The McKinsey Quarterly

When job seekers invade Facebook
by Soumitra Dutta and Matthew Fraser of INSEAD

The increasing popularity of online social networking is changing not only the way people manage their careers but social networking itself.
This short essay is a conversation starter. Read the article, then let us know what you think.

As the economic climate turns for the more challenging, the groundswell shifts towards a more practical, pragmatic tone. ‘Social Capital’, rides on traditional theories of networking for business purposes.

Whether it is on Facebook, LinkedIn or any other social media platforms, the central question is, “what kind of reputation do you want to own?”

Your online image and reputation is build upon your beliefs, actions and expressed through words and your actions online. Types of images posted on your social media page, the content, tone and language that you choose to use, represents yourself.

If your purpose of being in the space takes a casual tone, then stick to it. I don’t advocate a sudden change in tone just to build that ‘social capital’. Afterall, people are not stupid and they’ll see through it in no time.

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myPaper Exe Looks 2009

Posted on March 5, 2009. Filed under: Personal |

Two good friends of mine got into the the finals of the MyPaper Executive Looks 2009. The annual competition is held by the popular news tabloid, the only in Singapore that publishes in both English and Mandarin.

Their media debut as the finalists of the competition was published today, and I must say they both look fantastic.


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When stupid Ideas count…

Posted on March 4, 2009. Filed under: Management & Leadership |

Have you ever been in an environment where everyone tries to be smart? What happens when everybody in the organisation tries their best to say smart things and sound intelligent all the time?

Some argue that it’s good motivation to think carefully what comes out of your mouth and it’s good training. Soon, everything that you say will be smart and intelligent.

What’s smart and what’s intelligent? Witty, yes.. unique, yes…

But consider this.. I remember instances where people speak the most silly stuff and it eventually turns into a practical, interesting idea that eventually deliver remarkable results.

So, why impede yourself to say smart stuff? Be yourself.

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A progressive Party

Posted on March 2, 2009. Filed under: General Current Affairs |

Young PAP 

The Straits Times, 2 March 2009, Home B2

Since the nation’s independence in 1965, Singapore has been mostly managed by the ruling political party PAP. Over the years, there have been more talks within the citizens, particularly the youths and the younger generation for an opposition voice in the government.

The ruling party’s stand has been that with the unified government now, decisions can be made fast and swiftly. PAP MPs are organised into government parliamentary committees (GPCs), and act like opposition parties, giving alternative feedback to the cabinet in their select areas.

With this, the PAP tries to reduce the need for opposition parties in the government. Over the years, some of the comments and inputs that PAP MPs have made in parliament proves the success of the scheme.

I believe that one of the reason why the PAP remains uncontested is also because they have taken loads of proactive steps to stay ahead of the other political parties.

The commitment in grooming youths is an excellent example. The investment in training the next generation of politicians and the grooming of young leaders will eventually give them the head-start against the competitors.

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